FAQs

1. Where does Kdoonzo ship?

We currently ship within the Netherlands only. We do not currently offer international shipping.

2. How long does delivery take?

Our total estimated shipping time is 5–8 business days.

This includes approximately 2–3 business days for order processing and 3–5 business days for transit, depending on the destination and other circumstances.

3. How can I track my order?

Once your order has been processed and shipped, you may receive tracking information by email when tracking is available for your shipment.

4. What payment methods do you accept?

We accept several secure payment methods, including:

Visa
Visa Electron
Mastercard
American Express (Amex)
Maestro
Discover
JCB

Available payment methods may vary depending on your order and location and will be displayed at checkout.

5. Is my payment information secure?

Yes. Payments are processed through secure payment systems. Kdoonzo does not have access to your full payment card details.

For your security, please never send your card number, security code, or other sensitive payment information to us by email or phone.

6. Do you offer returns or refunds?

Yes. We offer a 30-day return and refund policy.

If you are not satisfied with your purchase, you may be eligible to return your order within 30 days of receiving it, subject to our return conditions.

Please contact us before returning an item so we can provide the appropriate return instructions.

7. How will I receive my refund?

If your return is approved and a refund is applicable, the refund will generally be issued to the original payment method used to place the order.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number and details of the issue so we can review the situation and help you with the next steps.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered processing or has been shipped.

10. How can I contact Kdoonzo?

You can contact us using the following details:

Phone: 0592 378 110
Email: info@kdoonzo.shop

For order-related questions, please include your order number in your message so we can assist you more efficiently.

11. Do you offer international shipping?

No. At this time, Kdoonzo ships only within the Netherlands.

12. What currency are your prices displayed in?

The currency and final price applicable to your order will be displayed at checkout. Your payment provider may apply currency-conversion fees where applicable.